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Cancel a subscription

US consumer guidance

What to do

Cancel through the business that bills you, save the confirmation and check the next statement.

  1. Identify the billing business or platform.
  2. Follow its official cancellation instructions.
  3. Save the request date, confirmation and end date.
  4. Check for another charge after cancellation.
Use the quick checklist

Canceling renewal, ending access and asking for a refund are separate questions.

Plan your cancellation

Find the billing route, then keep a record of what happens.

Your record

This tracks your notes, not cancellation status. Ending renewal, access and requesting a refund are separate. Checks reset on reload.

Message template

Replace the brackets with your details. Send through the business’s verified support channel.

Please confirm that renewal for [subscription] is canceled, the date access ends and whether any further charge is scheduled. I requested cancellation on [date] by [method]. My separate refund question is [question, if any].

Step-by-step detail

01Find the billing business

Start with your receipt and billing page. Note the business charging you, subscription name and renewal date shown. If you signed up through another platform, check that platform’s settings and terms rather than assuming the service’s own website controls the charge.

02Use the published route

Follow the business’s official instructions. Save the relevant terms before starting. Distinguish canceling future renewal, ending access immediately and requesting a refund. If the screen is unclear, ask the business to confirm the effective date.

03Keep a small private record

Note the request date, method, confirmation reference and stated end date. Save the confirmation and any conversation. Also record what remains unknown: for example, whether a separate refund request was accepted. If you receive no confirmation, keep a record of the attempt rather than assuming completion.

04Check the next statement

Compare the next charge with your confirmation. The FTC recommends monitoring statements after cancellation and contacting your card company about continuing or unauthorized charges. Use the company’s current instructions and preserve your records. Canceling a subscription and disputing a payment are separate processes.

Sources & scope

A record-keeping guide for United States consumers. Terms, refund rules and dispute routes depend on the service and payment method. No cancellation or refund outcome is guaranteed.

Sources checked November 2, 2026.

A source check is not a review by the agencies or a claim of professional expertise. Source and correction policy.

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